EMEA Customer Support Manager - ERP Driven Leader

Overview

A dynamic tech company in Greater London is seeking a Customer Support Manager to champion customer needs and deliver high-quality support across technical and accounting-related issues. The role involves managing complex support cases, collaborating with cross-functional teams, and enhancing product experiences based on customer feedback. A successful candidate will have at least 3 years of experience in customer-facing SaaS roles and demonstrate strong problem-solving skills, technical aptitude, and a customer-first mindset. This position offers opportunities for leadership growth.

Responsibilities

• Manage complex support cases across technical and accounting-related issues.
• Collaborate with cross-functional teams to resolve customer inquiries and improve processes.
• Enhance product experiences based on customer feedback and data analysis.

Qualifications

• At least 3 years of experience in customer-facing SaaS roles.
• Strong problem-solving skills and technical aptitude.
• Customer-first mindset with excellent communication skills.

Benefits/Opportunities

• Opportunities for leadership growth.