EMEA & Australia Shipping and Inventory Manager

EMEA & Australia Shipping and Inventory Manager

Position Status: Full time Salary: 40,000 GBP Location: Telford, UK Time Zone: GMT

This position is on-site at the Telford, UK office. Please only apply if you can work on-site at the specified location.

Position Summary

We are seeking an experienced Shipping & Inventory Manager to oversee and optimise our e-commerce operations across EMEA and Australia. You'll manage the end-to-end process, ensuring timely delivery, inventory accuracy, and outstanding customer experience. This role is pivotal in driving growth and operational excellence for our global business.

Responsibilities

• Oversee order processing, inventory management, shipping logistics, and returns for our e-commerce platform.
• Build and maintain relationships with external partners, including payment providers, shipping carriers, and third-party vendors.
• Support budgeting and financial analysis for e-commerce operations.
• Ensure prompt response to internal and external communications, especially time-sensitive requests.
• Monitor warehouse capacity and ensure readiness for daily sales order volumes.
• Negotiate rates and manage relationships with 3PL warehouse partners; review and approve invoices.
• Manage contracts with freight providers and maintain accurate shipping rates in our systems.
• Dispute and request credits for late or undelivered shipments.
• Develop and maintain inventory control processes, including cycle counts and annual physical inventory.
• Standardize and improve operational processes globally by collaborating with local and international teams.
• Lead, train, and mentor direct reports, including Operations Associates and Regional Operations Managers.
• Other duties as assigned.

Qualifications

• Minimum 2 years' experience in e-commerce operations, with a track record of driving growth and efficiency.
• Minimum of two (2) years of experience in a supervisory or management role, with a demonstrated track record of successfully leading and developing a team.
• Strong project management and multitasking skills.
• Excellent analytical abilities to turn data into actionable insights.
• Experience working cross-functionally with marketing, product development, and customer support.
• Strong communication skills for both technical and non-technical audiences.
• Experience with international markets and global e-commerce platforms is a plus.

Physical Demands & Work Environment

Occasional standing, walking, sitting and lifting up to 35 kilos. Exposure to typical warehouse and office environments; minimal noise.