Elective and Diagnostic Booking Officer

An exciting opportunity has arisen within the Medicine Directorate for two Elective and Diagnostic Booking Officers to support the opening of the new Community Diagnostic Centre (CDC) at Upton Hospital.

This is a permanent, full-time position primarily based at Upton Hospital, however the post holder, on occasion, may be required to work cross site at Wexham Park Hospital as and when required to meet service demands.

We are looking for an approachable, motivated, and patient-focused individual who embodies our Trust values and is committed to delivering an exceptional standard of service to both patients and colleagues.

This is a busy and fast-paced role that demands excellent organisational and multitasking abilities, along with the capacity to remain calm and effective under pressure. You will play a vital role in coordinating elective and diagnostic appointments, ensuring patient pathways are managed smoothly, efficiently, and in line with service requirements.

Strong communication skills, attention to detail, and the ability to work collaboratively are essential. The ideal candidate will be proactive, adaptable, and keen to develop within a supportive and dynamic administrative team.

Main duties of the job

The post holder will be responsible for booking appointments primarily for services based at Upton Hospital and will be based on-site at Upton Hospital. On rare occasions, and in line with service needs, they may be required to work from Wexham Park Hospital as per the service needs.

They will play an active role in the implementation and ongoing monitoring of both new and existing appointment systems and will support the team in meeting Trust targets.

The post holder must demonstrate excellent customer service skills when dealing with patients, as well as with internal and external staff.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the Job Description and Person Specification attached to this vacancy.

Person Specification Qualifications

• GCSE English and Mathematics (Grade C / 4 or above) or equivalent qualification
• NVQ Level 2 Administration or equivalent practical knowledge

Experience

• Experience of working in a hospital or busy office environment.
• Call centre experience
• NHS experience

Skills and Knowledge

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets
• Ability to act on own initiative, assessing problems and queries and understanding which can be resolved and which can be passed on
• Good knowledge of NHS targets
• Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,240 to £27,928 a yearper annum, pro rota incl. HCAS