EHR Training Lead

Overview of role

TheTraining Lead will play a pivotal role in supporting theCúram Electronic Health Record (EHR) implementation across UPMC Ireland. This role will ensure that internal end-users and external end-users are prepared to effectively use the system on day one and beyond. This individual will serve as the key liaison between project leadership, operational leaders, subject matter advisors, and MEDITECH or third party suppliers to ensure training strategies are aligned with system design, workflows, and change management goals. As the primary lead for the training workstream, this individual will be responsible for the strategic oversight, planning, execution, and evaluation of all training activities. This role is accountable for the development and delivery of a comprehensive training strategy and programme aligned with UPMC Ireland Target Operating Model, system design, digital workflows, and change management goals.

Primary Duties and Responsibilities General Accountabilities

• You will lead the planning, coordination and execution of all training activities within the scope and governance of the Cúram programme. This includes identifying and engaging with stakeholders, establishing and managing a dedicated training team and ensuring responsibilities are clearly defined and aligned with programme milestones.
• You will collaborate with the other workstream leads where required. The role requires close collaboration with other workstream leads to ensure training efforts are fully integrated with change management, communications and clinical risk strategies.
• You will contribute to the decision making process towards the resolution of issues impacting your workstream alongside the programme lead and wider leadership team.

Training Strategy & Planning

• Develop and lead the comprehensive training strategy and roadmap for all internal and external user groups impacted by the Cúram EHR implementation.
• Assess training needs across departments, user roles, and care settings. Align training plans with go live timelines, system readiness, and operational workflows.
• Define training success metrics and KPIs to monitor adoption and effectiveness.
• Work closely with stream leads, team leads, and operational leaders to ensure alignment of training content with workflows and system design.

Content Development & Delivery

• Own the creation of training materials, including eLearning modules, classroom guides, tip sheets, videos, and quick reference tools.
• Ensure content reflects real world workflows, system build, and local policies.
• Support the train the trainer program and coordinate a network of super users and peer educators.
• Ensure accessibility and inclusivity in training content and delivery methods.

Implementation Support

• Coordinate the scheduling, logistics, and staffing of training sessions in collaboration with HR, IT, and department leads.
• Oversee hands on training for key users and support go live readiness activities, including mock scenarios and role based testing.
• Lead ongoing evaluation of training effectiveness and incorporate feedback into continuous improvement.
• Support post go live training and reinforcement strategies.
• Plan and deliver the handover training to the future EHR BAU team members.

Vendor & Stakeholder Collaboration

• Work closely with MEDITECH vendor representatives and other third party supplier vendors to ensure best practices in adult learning and system adoption.
• Serve as a liaison between technical teams and operational leaders to ensure training reflects system functionality and user needs.

Documentation & Governance

• Maintain accurate and up to date project documentation, including risk and issue logs, decision registers, changelogs, and any supporting Learning Management System.
• Support governance processes by preparing materials for steering group and senior management meetings.
• Assist in documenting lessons learned and continuous improvement initiatives.
• Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health.

Qualifications & Experience

• Bachelor's degree in Training/Development, Health Informatics, clinical services, or a related field.
• Minimum 3-5 years of experience in training, education, or change management within a healthcare setting.
• Experience with MEDITECH Expansetraining, or other major EHR systems (e.g., Epic, Cerner) preferred.
• Experience in developing and delivering training programs for large scale system implementations.
• Strong knowledge of adult learning principles, instructional design, and eLearning tools.
• Excellent interpersonal, communication, and presentation skills.
• Familiarity with clinical and administrative and financial healthcare workflows.
• Experience with change management methodologies (e.g., ADKAR, Prosci).
• Project management certification or training (e.g., PMP, Agile, PRINCE2) is an asset.
• Experience managing or coaching super user programs.
• Experience with LMS platforms and digital training analytics.

Benefits

• Fully paid maternity and paternity leave for new parents.
• Competitive Pension Plan.
• Company funded Death in Service Benefit (x 3 times).
• Critical Illness cover for all employees up to the age of 66.
• Rewards for performance through the annual ACES programme.
• Enhanced annual leave up to a maximum of 27 days.
• Flexible working opportunities to support you to work around external family commitments.
• Opportunities for each employee to reach their career goals through continued learning and/or advancement.

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.