eCommerce Migrations Director UK & ROI

Global Payments is transitioning and expanding its eCommerce and digital payments capabilities across the UK & ROI. As eCommerce Migrations Director, you will lead the teams, ways of working, and delivery frameworks responsible for migrating existing customers onto Worldpay eCommerce and associated card not present (CNP) solutions.

This is a people led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled-ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value.

What you'll do

• Lead the eCommerce Migrations function across UK & ROI.
• Build, develop, and coach teams responsible for migration delivery, activation support, and migration related sales support.
• Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities.
• Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical completion.
• Work closely with Sales, Growth, Professional Services, Product, and Technology teams to ensure clear ownership and smooth handover throughout the migration journey.
• Establish clear migration operating rhythms, governance, and escalation points.
• Use performance data and insight to identify risks, remove friction, and continuously improve migration outcomes.
• Act as a senior point of escalation for complex or high risk customer migrations.

What success looks like

• Priority customers successfully migrated to Worldpay eCommerce
• Strong post migration activation and usage rates
• Reduced migration related churn and customer risk
• Clear ownership, consistency, and predictability in migration delivery
• A scalable migration model that supports long term platform transition

What you bring

• Experience leading teams through migrations, implementations, platform transitions, or large scale customer change
• A people first leadership approach, with confidence coaching managers and delivery teams
• Strong organisational and prioritisation skills across multiple workstreams
• Commercial awareness with a focus on customer retention and value creation
• Experience working cross functionally in complex, matrixed environments
• A practical, data informed approach to improving execution and outcomes

Explore the benefits we offer to Globalpayers in the United Kingdom

What we offer you

A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities

A modern and flexible work environment and a dedicated, motivated, and supportive team

Time to support charities and give back to your community

A fantastic range of benefits designed to help support your lifestyle and well-being

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.