Ecommerce Customer Service Manager: Leadership & KPIs

A well-known retail brand in London is seeking a Customer Service Manager to lead their in-house customer service team. The role involves setting performance targets, managing an outsourced contact center, and ensuring exceptional service delivery. The ideal candidate will have at least 5 years' experience in ecommerce customer service, exceptional leadership skills, and be educated to degree level. Proficiency in CRM software and excellent communication skills are essential. This full-time position offers a dynamic work environment with significant responsibilities.