Ecommerce Administrator

About The Role

As the Ecommerce Administrator you play a pivotal role within the Ecommerce team. You will be responsible for ensuring that orders are dealt with effectively, efficiently and accurately throughout the order journey while maintaining a high level of customer service and satisfaction.

Main duties include:

• Process orders requiring manual intervention efficiently and accurately, using various order management systems and in house commercial systems.
• Deal with orders flagged with issues from Dispatch.
• Handle delayed orders by liaising with Dispatch.
• Ensure order fulfillment by sourcing product from various sources.
• Process credit refund requests raised by the Customer Support Team.
• Handle credits refunds from customer returned orders, including warranty returns.
• Contact customers using messaging suites where required.
• Support the Customer Support Team with ad hoc requests.
• Create and maintain reports in Excel.

Working hours

42.5 (average) hours per week, Monday to Friday, including alternate Saturday's.

About You

The successful candidate must have previous administration experience, ideally within a fast paced environment.

What you'll need to succeed:

• Confident in the use of IT and computer systems across a multi monitor workspace.
• Ability to utilise multiple workplace systems whilst ensuring accurate data entry.
• Process driven with strong verbal and written communication skills.
• Demonstrable initiative and enthusiasm and the ability to multi task, meeting deadlines.
• Good organisation and time management skills with excellent attention to detail.
• Self motivated with a flexible approach to change as the business and systems develop.
• Ability to work under pressure, ensuring customer delivery expectations are met.
• An interest or experience within the automotive industry or motorsport would be advantageous but not essential.

What we offer:

• 28 days annual leave, including bank holidays, with the opportunity to increase leave for time served.
• Online employee discount scheme with big discounts to local cinemas, theme park attractions, major retailers and more.
• Healthcare cash plan.
• Company pension.
• Internal development programmes.
• Career progression opportunities.

About Us

GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 205 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.