ECommerce Acceleration Manager

Join Luzern eCommerce: Powering the World's Most Ambitious Brands

Step into the world of limitless possibilities with Luzern eCommerce, where we've been redefining online retail since 2003. We partner with global icons like On Running, Wella, Nestlé, Mattel, Panasonic, HTC, and Philips to accelerate growth, maximize margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.

Backed by significant investment, we're on a mission to dominate the global eCommerce space. With our award-winning team, cutting edge AI enabled Channel Optimizer platform, and bold strategies, we're not just keeping up with the future of retail-we're creating it.

Be part of one of the fastest growing tech sectors, where you'll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!

About The Role

As an eCommerce Acceleration Manager you will own the end to end performance of key fashion accounts. You will be the strategic lead for Amazon (1P/3P) and Zalando (Wholesale/Partner Program), ensuring our brands outpace the competition through sophisticated solutions and high impact content. You'll bridge the gap between technical execution and brand strategy, using our world class proprietary technology Channel Optimizer and Compass.

Tasks

What You Will Be Doing

• Strategic Growth: Develop and execute multi channel growth strategies for fashion brands, specifically focusing on Amazon (Seller/Vendor) and Zalando (ZFS/ZEOS).
• Performance Management: Own KPI performance, sales data, and margin optimization. You will use data to make informed recommendations both internally and to clients.
• End to End eCommerce: Manage the full lifecycle of fashion retail on marketplaces-including pricing architecture, inventory management, and promotional calendars.
• Fashion Content Leadership: Brief and oversee high quality content (A+, Brand Stores, and Zalando specific imagery) to ensure brand consistency and high conversion.
• Stakeholder Collaboration: Act as the primary point of contact for our biggest fashion clients, while collaborating with internal Marketing, Warehouse, and Technology teams.
• QBRs: Act as the lead point for Business Reviews; co ordinating with the wider team to provide the best in class presentations and recommendations to the Client and their wider team in person at regular points throughout the year.

Requirements

What You Bring to the Role

• Experience: Minimum 3+ years in Account or Marketplace Management, specifically within the Fashion/Lifestyle sector.
• Marketplace Mastery: Proven track record of scaling brands on Amazon and Zalando. Experience with Zalando's ZEOS is a significant advantage.
• Analytical Mindset: Strong ability to translate complex data into actionable insights using tools like Excel, Helium 10, or PowerBI.
• Strategic Mindset: Able to operate at a senior level to set commercial targets while remaining close enough to the details to troubleshoot integration or inventory issues.
• Communication: Seasoned presentation skills with the ability to manage expectations and "consultative sell" new opportunities to clients.

Benefits

What We Offer

• Competitive Compensation: Attractive salary package with benefits.
• Work Life Balance: Competitive annual leave and flexible working arrangements.
• Growth Opportunities: Access to learning and development programs to enhance your skills.
• Culture and Environment: A fun, inclusive, and collaborative workplace.
• Wellbeing Support: Access to an Employee Assistance Programme (EAP)
• Quarterly Social Events: Company sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.