E-commerce UX Designer

This is a Permanent , Full Time vacancy that will close in 21 days at 23:59 BST .

The Role

We're looking for a creative and detail-oriented E-commerce UX Designer to join our growing team and play a key role in shaping the future of the V&A's e-commerce retail experience. You'll lead the design of user-friendly, visually engaging, and conversion-focused journeys across our ecommerce website - helping to bring the V&A's world-class brand to life online.

In this role, you'll translate customer insights, user behaviours, and business goals into seamless end-to-end journeys. From refining navigation and enhancing product discovery to optimising the checkout experience and designing for mobile, your work will ensure that visitors can effortlessly browse, shop, and purchase with the V&A across all devices.

Your designs will directly contribute to improving customer satisfaction and driving commercial performance - making it easier for users to engage with the V&A online while supporting our revenue goals.

The V&A

The V&A is the world's leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:

• To create a world class visitor and learning experience across all V&A sites and collections.
• Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
• Expand the V&A's international reach, reputation and impact.
• To operate with financial and organisational initiative and efficiency.
• Showcase the best of digital design and deliver an outstanding digital experience.
• Diversify and increase private and commercial funding sources.

At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon usbythe Equality Act 2010. As such, we aredelighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:

• The Guaranteed Interview Scheme - Interviewing applicants with a disability who successfully evidence the essential criteria on a personspecification and consider them ontheirabilities;
• Providing an inclusive and accessible recruitmentprocess.
• Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate thatthey can do thejob.
• Supporting employees and adjustments during employment.

Job Descriptions are currently uploaded as PDF's, if for any reason you require the documents in Word Format, please email with your request.