E-commerce Manager

Senior E-commerce Manager Salary: £55,000 - £70,000Location: Sutton ColdfieldEmployment Type: Full-timeReference:

About Our Client Our client - a leading precious metals and ecommerce business - is experiencing significant growth and continued investment across their digital and marketing operations. With a fast-paced product environment, a strong online presence and ambitious commercial plans, they are now seeking a highly capable Senior E-commerce Manager to take strategic ownership of their online trading, customer journey, digital performance, and overall ecommerce strategy. This is a senior, commercially critical role combining ecommerce leadership, digital optimisation, website ownership, and close collaboration with marketing and content teams. The Role As the Senior E-commerce Manager, you will lead the full ecommerce function, driving online performance, customer experience, digital trading and strategic growth. You will manage a small team across content, photography, and digital output, ensuring the brand delivers an exceptional online experience aligned with commercial priorities. This role blends hands-on expertise with senior strategic influence, offering full ownership of the ecommerce roadmap. Key ResponsibilitiesEcommerce Strategy & Leadership

• Own and deliver the ecommerce strategy to support ambitious growth targets.
• Lead online trading, customer journey optimisation, and site performance improvement.
• Oversee the ecommerce roadmap, managing new functionality, integrations, and platform enhancements.
• Provide strategic insight and reporting to senior leadership.

• Manage day-to-day website operations, ensuring a seamless experience across all customer touchpoints.
• Oversee product uploads, categorisation, merchandising, and accuracy of all onsite content.
• Monitor site performance, UX behaviour and analytics; drive improvements in conversion rate, AOV and retention.
• Liaise with developers to deliver updates, fixes and new features.

• Lead the content and photography workflow, ensuring high-quality imagery and brand-aligned visuals.
• Oversee homepage, landing page and campaign content updates.
• Maintain brand consistency and ensure all digital assets meet quality expectations.

• Partner with PPC, paid social, SEO and CRM teams to maximise campaign performance.
• Optimise landing pages to improve traffic quality, conversions and engagement.
• Support SEO improvements across content, structure and technical areas.
• Ensure ecommerce activity aligns with marketing plans and trading priorities.

• Analyse product performance, customer behaviour and market trends to identify opportunities for growth.
• Work closely with Sales, Operations and Marketing to support product launches and trading activity.
• Review competitor activity and industry developments to maintain a market-leading online presence.

• Lead and mentor a small ecommerce and content team.
• Foster a collaborative, commercially driven and high-performing culture.
• Support recruitment and role development as the ecommerce function expands.

• 5+ years' experience in ecommerce, online trading or digital management, preferably within a fast-paced retail or precious metals environment.
• Strong understanding of ecommerce platforms, CMS systems and UX principles.
• Data-driven mindset with experience using GA, GTM and other analytics tools.
• Confident managing cross-functional teams including content, photography and marketing.
• Experience working with agencies across SEO, development and paid media.
• Commercially focused, detail-oriented and comfortable operating at both strategic and hands-on levels.
• Able to influence senior stakeholders and thrive in a high-growth environment.

If you'd like to apply, click apply, or contact Jack at Four Squared Recruitment on or to discuss the role in more detail.