Dynamics CRM Solution Architect

Dynamics CRM Solution Architect, London/Hybrid, £100,000 per annum

My client, a leading professional services company are currently looking to bring on a Solution Architect who has some strong experience working within Dynamics CRM.

Position Overview:

The successful candidate will be tasked with designing and implementing scalable, high-performance systems, with a primary focus on Dynamics 365 but knowledge of other platforms (like Salesforce) would be desirable. The ideal candidate should also possess a comprehensive background in designing and implementing scalable, loosely coupled architectural solutions that support flexibility, maintainability, and rapid evolution of systems. This includes a deep understanding of modular design principles, service-oriented and microservices architectures, and the ability to decouple system components to reduce interdependencies and improve fault tolerance.

Key Responsibilities:

• Architectural Design. Lead on the architecture and design of CRM solutions that align with business goals and strategic objectives.
• Architectural Alignment. Ensure alignment with our architecture and IT standards, principles and patterns and best practices, or highlighting where this is not the case
• API Integration. Integrate external APIs and other data sources to bring near Real Time data and updates into the system.
• Data. Provide expertise in data modelling, data management and data migration approaches on the CRM platform(s) for local and global CRM rollouts
• 3rd Party solutions. Assessment and recommendations on 3rd party solutions, ensuring these can be seamlessly integrated into the CRM platforms where required
• Estimation. Assist in the estimation, planning and production of implementation plans and roadmaps for CRM deliveries.
• Security. Ensure the security, privacy, and integrity of all data across the system.
• Documentation. Create comprehensive technical documentation to support the system's design, implementation, and integration processes (eg C4 modelling, document as code with Mermaid/PlantUML).
• API Integration. Integrate external APIs and other data sources to bring near Real Time data and updates into the system.
• Technical Risk. Identification and management of technical risk for CRM implementations
• Future Proofing. Stay up-to-date with the latest CRM technologies and trends

Required Skills & Experience:

• Proven Experience. Minimum 5 years of experience as a Solutions Architect, working with CRM systems. Microsoft Dynamics 365 experience is desirable, but knowledge of other platforms can be considered.
• API and Event-Driven Architecture. Expertise in integrating REST APIs, GraphQL and messaging systems.
• Cloud Platforms. Experience with Azure cloud infrastructure with a focus on cloud-native design patterns.
• Analytical Mindset: Ability to design systems for Real Time intelligence linking various data sources to provide actionable insights.
• Communication Skills. Strong ability to collaborate with cross-functional teams and communicate complex technical details to both technical and non-technical stakeholders.
• Experience in property management or real estate industry preferred.

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