Dynamics 365 Developer

The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead. The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management.

Responsibilities

• Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming.
• Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices.
• System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation.
• Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements.
• Technical Leadership: Provide technical guidance and mentorship to junior developers and other team members.
• Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform applications within the Serco ITIL IT Service Management function.
• Documentation: Create and maintain comprehensive documentation for all development and integration activities.
• Stakeholder Collaboration: Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions. Have and demonstrate excellent communication skills.
• Communicate fluently orally and in writing, and be able to present complex technical information to both technical and non-technical audiences.
• Capability Development: Contribute to the growth of the Serco Complex Case Management team capability.
• Serco Management System: Be current, adhere and lead by example the policies and principals of the Serco Management System, which governance, security, information management.
• Continuous Improvement: Take part in team initiatives to improve the internal processes, capability and service offering.
• Contribute to and deliver continuous improvement of service delivery for implemented M365 solutions.
• Participate in team meetings, project meetings, customer meetings and departmental or corporate meetings and sessions.
• As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365.
• You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes.
• Your expertise will be pivotal in ensuring the successful deployment and maintenance of Dynamics 365 applications.
• The Dynamics 365 Developer will be a dynamic individual who can apply their knowledge and technical expertise to the delivery of Dynamics 365 and Power Platform solutions within a product-based organization with an agile delivery methodology.
• As a practised application professional, they will adopt and support a product team-based approach, proactively sharing ideas and expertise and supporting others within the team.
• They will take pride in their work and have a keen eye for attention to detail. The Dynamics 365 Developer will also be responsible for contributing to the continuous improvement of the Products Team's capability, enhancing the service provided to our customers.
• Key attributes include the excellent collaboration and communication skills, as this role demands constant interaction with cross-functional teams