Dynamics 365 CRM System & Data Administrator

About us:
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With insights into over 50 overseas markets, we deliver the world's most complete, accurate, and up-to-date automotive data and insights, creating significant competitive advantages for our customers.

Role Overview:

The D365 CRM System & Data Administrator will be essential in ensuring the seamless operation and integrity of our Microsoft Dynamics 365 system, a key tool used by over 600 colleagues. The successful candidate will work closely with the Senior System Administrator to provide excellent internal user support and perform key administrative tasks. Additional responsibilities include collaborating with internal stakeholders to improve and maintain system data integrity for effective use in integrated systems.

Key Responsibilities:

System Administration:

• Assist with the operation and optimization of Dynamics 365, including managing user access, security profiles, views, dashboards, marketing lists, configurations, and option sets.
• Coordinate with support partners to plan and implement updates and change requests.
• Discuss and advise on system enhancements based on user feedback.

Data Administration:

• Develop data quality standards and procedures to ensure CRM data accuracy and reliability.
• Conduct audits to identify and correct data inconsistencies, duplicates, and errors.
• Establish data entry protocols and validation mechanisms to maintain data integrity.
• Implement data retention policies to optimize storage in Dynamics 365.

User Support:

• Work with the Senior System Administrator to support internal users, resolve enquiries, and provide solutions.
• Assist users with data queries, views, lists, dashboards, and segmentation.
• Collaborate with the Dynamics 365 Trainer to educate users on data entry and maintenance.

Key Requirements:

• Proven experience in system administration and support for Dynamics 365 or similar CRM systems.
• Strong understanding of data management, quality assurance, and security protocols.
• Excellent communication skills to work with stakeholders and users.

JATO Dynamics is a global business, and our success is attributed to the diversity, skills, and experiences of our colleagues worldwide. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status, or veteran status.