Dynamics 365 / Power Platform Developer - AR

Job Title: Dynamics 365 / Power Platform Developer (Change Delivery)

Directorate: Chief Executive
Service: Technology Services
Business Unit: Change Delivery
Reporting to: Change Delivery Manager
Location: Hybrid - Newcastle-under-Lyme
Classification: NULBC Unclassified

Job Purpose

The Dynamics 365 / Power Platform Developer will support the Change Delivery Manager in the development, support, and operation of the Council's digital solutions. This includes the corporate Dynamics 365 CRM, Power Platform, Power Pages, Microsoft 365, and associated web technologies. The role focuses on delivering digital change, improving business processes through automation, and ensuring reliable, secure, and compliant technology solutions that support both internal users and external customers.

Key Responsibilities Dynamics 365 & Power Platform Development

• Design, develop, configure, and support solutions using Dynamics 365 and the Microsoft Power Platform, including Power Apps, Power Automate, and Power Pages.
• Build and maintain CRM forms, workflows, integrations, and automated processes.
• Develop and support external-facing digital services using Power Pages.

Digital Change & Delivery

• Support the delivery of digital change initiatives from requirements analysis through to design, development, testing, and go live.
• Translate business and customer requirements into effective technical solutions.
• Contribute to projects and change activities, ensuring delivery within agreed timescales.

Web & Microsoft 365 Technologies

• Develop and support applications, forms, and content across the council website, intranet, and Microsoft 365.
• Use HTML, CSS, and JavaScript to enhance user experience and functionality where required.
• Support system integrations using APIs.

Stakeholder Support & Advice

• Provide technical advice, system knowledge, and expertise to stakeholders.
• Support digital transformation and continuous process improvement across services.

Security, Compliance & Reliability

• Ensure all solutions comply with GDPR and the Data Protection Act 2018, particularly when handling personal data.
• Actively contribute to the Council's cyber security posture, promoting and implementing best practice.
• Ensure systems are reliable, supported, and maintained to agreed standards.
• Participate in out of hours support when required for emergency or planned work.

Working Arrangements

• Hybrid working model
• On site attendance required for the first week for training
• Ongoing remote working available, with occasional on site attendance
• Standard expectation: minimum 3 days per week on site

Essential Skills & Experience

• Proven experience developing with Dynamics 365 (CRM)
• Strong experience with the Microsoft Power Platform, including Power Pages
• Experience integrating systems using APIs
• Front end development experience using HTML, CSS, and JavaScript
• Experience delivering digital change or system improvements
• Understanding of data protection and information security principles

Desirable Experience

• Experience working in local government or the public sector
• Experience supporting customer facing digital services
• Familiarity with Microsoft 365 tools (SharePoint, Teams, automation)

Additional Requirements

• Commitment to equality, diversity, and inclusion
• Willingness to participate in ongoing professional development
• Ability to work flexibly, including occasional out of hours work
• Active participation in risk management and compliance processes

Summary

This role is ideal for a Dynamics 365 / Power Platform Developer who enjoys working across CRM, automation, and digital services in a change driven, public sector environment, delivering practical solutions that improve services for staff and residents.