Dynamic Call Centre Trainer - Virtual & Classroom

Capita is looking for experienced Call Centre Trainers to support the delivery of public sector services across the UK. You will shape training for onboarding colleagues, upskilling teams and ensuring compliance and quality in customer service.

The role involves delivering both virtual and classroom sessions and coordinating with Operations and Quality on targeted interventions. You will run role plays, assessments and knowledge checks to certify learners while maintaining detailed training