DV cleared service desk analyst - on site in Wiltshire - £400 inside

DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35

Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. You would need to go to site 5 days a week in Wiltshire and this is paying £400 per day inside IR35

Key Duties and Responsibilities

• Provide 1st line support where required, supporting customers users with first time fixes and account creations
• Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost.
• Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management.
• Understanding of systems such as Active Directory, cloud environments.
• ITiL v4 qualified or highly experienced in the practices
• 5+ years of experience in an IT Service Desk or End User Support role
• Experience using ITSM tools (eg Jira Service Management
• Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change)

Desired Competencies

• Experience in environments using Agile or DevOps ways of working
• Experience in Cloud Platforms
• Exposure to automation or Scripting

If you have the above experience and are looking for a new contract role please send your CV for immediate considerations our client are looking to hire ASAP

DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35