Duty Manager Weston Super Mare

Love adventure? Love people? At Rock Up, we've created the ultimate indoor climbing and leisure experience - with thrilling climbing walls, soft play zones, and a welcoming café all under one roof.

Why you'll love this role

As Duty Manager, you'll be at the heart of the action: leading shifts, motivating your team, and making sure every guest leaves with a smile (and maybe a few tired muscles!). You'll need to be happy and confident to get on the climbing walls yourself - but don't worry, full climbing training will be provided.

What you'll do

Take charge of the centre's daily operations during your shifts

Deliver and inspire exceptional customer service

Be the go-to person for customer queries and team support

Keep safety, cleanliness, and service standards sky-high

Help build strong community and corporate links alongside the Centre Manager

Train, coach, and energise the team to be their best

What we're looking for

Confidence to climb (no experience needed - we'll train you!)

Outstanding customer service and people skills

Supervisory experience in leisure, hospitality, or a similar industry

Great communication and a positive, hands on approach

Ideally First Aid and Level 3 Food Hygiene qualifications (training can be arranged if needed)

Why Rock Up?

At Rock Up, every day is different - from welcoming first time climbers to hosting family days out and community events. You'll join a supportive team, develop your leadership skills, and play a key role in an exciting, fast growing brand with big ambitions across the UK.

So if you're ready to step up, clip in, and take on the challenge - we'd love to hear from you!

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience
• Do you know any one who currently works for Rock Up or has done in the past?