Duty Manager

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Shift Pattern: Varied, 5 on 2 off

We are seeking a dynamic and experienced Operations Team Leader to oversee our cleaning, customer services, and security functions within our clients site. This role is pivotal in ensuring that our teams operate within their contractual obligations while delivery a high level of customer service.

Key Responsibilities

• Lead and inspire teams in delivering Cleaning, Waste, Customer services and security services.
• Manage sickness and absence following the correct company protocol, managing cover as and when needed.
• Conduct interviews and oversee the onboarding of new employees, including site inductions.
• Implement personal developments plans (PDPs) and performance reviews to nurture and retain individuals.
• Maintain and implement sufficient training for teams
• Foster a collaborative, multi-functional team environment, encouraging cross-training and skill development.

Key Hiring Criteria

• Confidence in leading a team.
• Previous experience within cleaning and security is desirable
• Customer service focused.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.