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Duty Manager

Posted 16 days 19 hours ago by Virgin Active

Permanent

Full Time

Retail & Consumer Products Jobs

Not Specified, United Kingdom

Job Description

QUALITIES REQUIRED

A friendly, calm and approachable nature with the ability to act quickly and effectively
Excellent attention to detail - nothing gets by without you noticing!
Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately
Confident in your own ability to act as a leader and an ambassador of the KAUAI brand
Performs well under pressure in an organised manner
Acting as a member of one team with one goal

ESSENTIAL DUTIES AND RESPONSIBILITIES

Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.
Plans and prepares work schedules and assigns crew members to specific duties.
Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.
Directs compliance of crew with established company policies and procedures.
Address gaps/concerns identified through store audit.
Maintains appropriate staffing levels.
Provides leadership, coaching, development and motivates crew members.
Is a people's person with good customer service ability.
Timeously completes management tasks and checks.
Maintains appropriate stock levels through ordering, receiving and rotation processes.
Ensures correct portioning standards are followed for all products and services.
Performs regular stock-take procedures and readily addresses variances.
Executes sales promotion activities and directs crew members for merchandise displays.
Manages controllable cost against set budgets for the store.
Monitor expenditure of all costs within the store, ensuring all budgets adhered to.
Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
Addressing complaints and resolving problems.