Duty Manager

About the Duty Manager Role

Be yourself, be a bold team player, be Leonardo. Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK and Ireland.

The Duty Manager directs strategic initiatives and objectives of the hotel and manages day-to-day operations through engagement of the team. All members of the department work together to create memorable moments for guests in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

As an ambassador for your hotel and the wider Leonardo Hotels estate, you demonstrate the company vision, mission and values. You treat others with respect, dignity and fairness.

As a Duty Manager, you support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience. You supervise day-to-day hotel operations, ensure every stay is special, and inspire a vibrant team to exceed our guests' expectations.

Responsibilities

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge and work across departments as required
• Support other managers with interviews and recruitment as a team effort
• Coach and train new starters so everyone feels confident in their new role
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with the local HR team to host engaging activities for the team

Qualifications

Preferably have experience working in a branded hotel or restaurant.

Benefits

• Special rates on Leonardo Hotel rooms across the UK and Europe
• Company-wide recognition scheme - earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice-cream trucks to yoga classes and many others
• Wellbeing calendar
• Ongoing job-related training programmes with clear paths for progression

Inclusion

We are committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. We are a Disability Confident Employer and a member of the Valuable 500, partnering with social enterprises to change attitudes towards disability and provide opportunities for everyone to fulfil their potential at work.