Duty Manager

We are seeking a motivated and reliable Duty Manager to join our team. This is a full-time position ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service and supporting day-to-day operations.

Key Responsibilities

• Oversee all daily hotel operations, ensuring a seamless and personalised guest experience in line with 5-star service standards
• Act as the primary point of contact for VIP and high-profile guests, anticipating needs and resolving requests with discretion and efficiency
• Lead and inspire front-of-house teams to deliver exceptional, detail-oriented service at all times
• Handle guest feedback, concerns, and complaints with professionalism, ensuring swift resolution and guest satisfaction recovery
• Maintain a visible presence across the property, engaging with guests and ensuring service excellence across all departments
• Coordinate closely with housekeeping, concierge, food & beverage, and maintenance teams to ensure flawless service delivery
• Uphold brand standards, presentation, and ambiance throughout the hotel, ensuring a luxury environment is consistently maintained
• Manage room allocations, special requests, and upgrades to optimise occupancy and enhance the guest experience
• Ensure compliance with health & safety regulations, as well as hotel policies and procedures
• Support training, and development of team members, fostering a culture of excellence and accountability
• Monitor daily financial performance, including revenue opportunities, upselling, and cost control
• Act as Manager on Duty, taking full responsibility for the hotel in the absence of senior leadership

Company Benefits

• 50% off from rooms and F&B outlets for you and your friends and family
• Continuous training and development for all staff of all levels
• TFL monthly travel card up to £147.50 for zone 1 -2 paid after successful completion of probation
• Staff meals provided on shift
• Discretionary service charge
• Laundry service all formal uniform
• 28 days' annual leave, including bank holidays, increasing after two years of service and every two years thereafter, up to a maximum of 36 days.
• Introduce a friend bonus scheme
• Employee Assistance Programme