Duty Manager

The Duty Manager is responsible for the smooth day to day operation of The Hope & Anchor. The role involves leading the team on shift, working full time, delivering excellent customer service, and ensuring high standards of service, cleanliness, and compliance across the business.

This is a hands on role suited to someone confident managing busy services and acting as the senior point of contact on duty.

Key Responsibilities: Operations & Service

• Take responsibility for the operation of The Hope & Anchor during allocated shifts
• Deliver consistently high standards of customer service
• Oversee food and drink service to ensure quality, speed, and consistency
• Handle customer feedback and complaints professionally and efficiently
• Open and close the premises in line with company procedures

Team Leadership

• Lead, motivate, and supervise team members on shift
• Allocate duties, manage breaks, and ensure effective shift coverage
• Support training, onboarding, and development of staff
• Ensure adherence to company policies and service standards

Health, Safety & Compliance

• Ensure compliance with health & safety, food hygiene, and licensing regulations
• Enforce Challenge 25 and responsible alcohol service
• Complete required checks, logs, and incident reports
• Act as the responsible manager on duty during incidents or emergencies

Stock & Cash Control

• Oversee cash handling, tills, and end of shift procedures
• Monitor stock levels and report shortages or issues
• Support stock deliveries and stock rotation where required

Standards & Presentation

• Maintain high standards of cleanliness and presentation throughout the venue
• Ensure The Hope & Anchor presents a welcoming, professional environment at all times

Skills & Experience Essential

• Previous supervisory or management experience in hospitality
• Strong leadership and communication skills
• Excellent customer service focus
• Ability to work in a fast paced environment
• Flexibility to work evenings, weekends, and bank holidays

Desirable

• Personal Licence holder (or willingness to obtain)
• Knowledge of food safety and health & safety standards