Duty Manager

DUTY MANAGER M&S SIMPLY FOOD, COVENTRY STATION

Previous experience in a similar role is essential.

Pay Rate: £13.61 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour.

Part Time position 20 hours per week working flexibly on weekdays, weekends and bank holidays.

• Shift Times are scheduled between the hours of 5am - 9pm.
• You will have at least 1 year of experience working as a supervisor / manager in a similar high-volume hospitality or retail role.
• Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

Benefits

• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
• Continuous Growth: Access award-winning training, apprenticeships (dependent on location), and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
• Colleague Rewards: Shopping discounts, GP appointments, 24/7 helpline, financial and wellbeing support for you and your loved ones.
• Health and Wellbeing Support: Flexible working, comprehensive family-friendly leave, Retail Trust.
• Culture: Diversity and inclusion; networks such as LGBTQ+, Women's Network, Neurodiversity and Disability.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

AS A DUTY MANAGER YOU'LL:

• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support colleagues, maintaining a safe working and dining environment whilst being the go-to person for day to day queries.
• Coordinate team efforts: oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions that ensure the team's success and deliver excellence in customer service.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.