Duty Manager

About Us

International Students House (ISH) is more than just a place to stay - we're a vibrant, welcoming community in the heart of London. We provide affordable accommodation, scholarships, and social support to students from across the world. We are looking for a Duty Manager to play a key role in the day-to-day running of the building - ensuring it is a safe, supportive, and inspiring environment for everyone who lives, visits, and works here.

About the Role

As Duty Manager, you will be at the heart of our operations - leading by example to deliver outstanding service, maintain safety standards, and create a positive experience for residents and guests.

You will take ownership of the site during your shift, working closely with the Senior Duty Manager- handling everything from daily checks and incident management to team coordination and customer support.

This is a fantastic opportunity for someone with strong leadership and customer service experience who thrives in a hands on, fast paced, and people focused environment.

About You Essential

• Previous experience in customer service at a supervisory level.
• Strong communication and organisational skills.
• Ability to stay calm under pressure and make sound decisions.
• Ability to work shifts and provide holiday cover.
• A proactive, positive approach to work with a genuine passion for helping others.

Desirable

• Experience in a hotel or student accommodation setting.
• Knowledge of health & safety legislation and hotel software systems.
• Fire Marshal, First Aid, or Mental Health First Aid training (training provided if needed).
• Additional languages are an advantage.

Key Responsibilities

• Manage the day-to-day operations of the accommodation.
• Lead and support a small team, including Resident Advisors.
• Oversee resident welfare and engagement, building a positive, inclusive atmosphere.
• Ensure compliance with Health & Safety, housing standards, and sustainability initiatives.
• Monitor and manage building security and maintenance.
• Support financial processes including rent checks, invoicing, and budget oversight.

What We're Looking For

• Previous experience in accommodation or facilities management, ideally within student housing.
• Strong understanding of compliance and Health & Safety regulations.
• Excellent people management skills - approachable, organised, and proactive.
• A commitment to diversity, sustainability, and community building.
• Great communication and problem solving skills.

Why Work With Us?

At ISH, you'll be joining a purpose driven organisation that truly values diversity, education, and community.

• A dynamic and supportive working environment.
• Opportunities for professional growth and development.
• A chance to make a lasting impact in the lives of students from all over the world.

Ready to Apply?

To apply, please submit your CV and a cover letter explaining why you're the perfect fit for this role.

International Students House is an equal opportunities employer. We welcome applications from all backgrounds and communities.