Duty Manager

Store Managers

• Annual Salary: £28K - £32K
• Location: Shirley, Solihull
• Job Type: Full-Time
• Office based role

My client are seeking an experienced, hands-on Duty Managers to lead the day-to-day operations of our high street convenience store in Shirley, Solihull. This dynamic role is suited for a motivated individuals with a passion for retail, customer service, and team leadership. The store offers a comprehensive range of ambient, fresh, and frozen food products, catering to a wide customer base.

Day-to-day of the role

• Operational

  • Oversee daily store operations, ensuring the store is clean, well-stocked, and compliant with health and safety regulations.
  • Manage replenishment of ambient, frozen, and fresh goods, preparation and cooking of hot food, tilling and cash processes, receiving goods-in, date checks, reductions, waste management, and cleaning.
  • Ensure efficient stock management including deliveries, storage, rotation, and loss prevention.
  • Maintain availability and attractive presentation across all categories.
  • Implement promotional activity and visual merchandising strategies to drive sales.
  • Open and close the store as a key holder.

• Team Management:

  • Lead, train, and develop a team of store colleagues, fostering a positive and productive working environment.
  • Schedule and monitor staff rotas to ensure optimal coverage.
  • Conduct regular performance reviews, feedback sessions, and handle any disciplinary actions professionally.

• Customer Service Excellence:

  • Deliver outstanding customer service by ensuring a friendly, helpful, and knowledgeable store team.
  • Manage customer queries and complaints promptly and effectively.
  • Build relationships with the customers and local community to enhance store reputation and engagement.

• Sales & Financial Accountability:

  • Meet or exceed store targets in sales, profitability, and KPIs (e.g., waste reduction, shrinkage, availability).
  • Monitor and manage budget controls including wages, utilities, and other operating costs.
  • Accurately report financial and operational metrics to head office as required.

Required Skills & Qualifications:

• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, dynamic retail environment.
• Strong organisational and problem-solving abilities.
• Flexibility to work varied shifts including weekends.
• Proactive and hands-on approach with high attention to detail.
• Strong problem-solving and decision-making abilities.
• Customer-focused mindset.
• Team-oriented with strong people development skills.

Benefits:

• Competitive salary package.
• 30 days holiday per year plus your birthday off.
• Discretionary annual bonus.
• Holiday buy back - purchase additional holiday days (after a qualifying period).
• Quarterly colleague social events.
• High street discount scheme.
• Structured training plans.
• Opportunity for career development and progression within a growing organisation.

To apply for this Duty Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.