Duty Manager

Pay: £29,000.00-£32,000.00 per year

Job Description:

Duty Manager £29,000-£32,000

Are you passionate about delivering an exceptional customer experience? A prestigious entertainment chain seeks dynamic duty manager to lead a vibrant team and create a profitable, customer-first entertainment destination. Due to the location, you'll need to be a driver - some shifts will finish at 3am (no public transport).

Key Details:-

Role: Hands-on management including rostering, payroll, budgets, stock control, sales, and compliance training.

• Team Structure: General manager, 2 duty managers, 2-3 Team Leaders, overseeing 35-40 employees.
• Shifts can finish as late as 3am and start as early as 8am.
• Ideal Experience: Background in retail, hospitality, leisure venues, or similar industries; proven experience managing teams, employee relations, food hygiene audits, and bar compliance.
• Salary & Benefits: 5% pension scheme, 30 days holiday (including bank holidays) plus discretionary additional days (up to 5), plus unlimited film viewings for yourself + friends and family allowance.

Key Responsibilities:

• Team Management: Recruit, train, and manage a high-performing team. Set individual objectives, provide regular feedback, and conduct performance reviews to ensure the team meets the cinema's goals.
• Customer Service: Promote a friendly and helpful environment. Address customer complaints professionally and promptly, ensuring a high standard of service.
• Operational Efficiency: Manage resources effectively, from staff rotas to building maintenance. Ensure all IT and digital equipment is maintained and any issues are promptly resolved.
• Compliance and Safety: Ensure the cinema complies with all legal requirements, company policies, and safety procedures. Conduct regular screen checks and adhere to fire safety and health regulations.
• Retail Management: Oversee stock management and merchandising to maximise sales. Ensure the retail offer is maintained to company standards and meets customer expectations.
• Shift Management: Run Duty Manager shifts, ensuring the cinema operates smoothly and all centrally driven initiatives are implemented effectively.

Skills and Experience Required:

• Proven experience in a managerial role within the retail, hospitality, or entertainment sectors.- Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A customer-focused mindset with a commitment to delivering high standards of service.
• Ability to manage multiple tasks and work under pressure.
• Knowledge of health and safety regulations and compliance.

This role is perfect for a motivated individual looking to make a significant impact in the cinema industry. Join a team dedicated to creating memorable movie experiences and lead the way in entertainment excellence.