Duty Manager / Security Officer

Deer Park Accommodation is an emergency accommodation unit for Ukrainian war refugees with 68 rooms. We are looking for a Duty Manager / Security Officer to join our team in Howth, Dublin 13.

Job Summary

As a Duty Manager / Security Officer you are responsible for overseeing the accommodation operations and ensuring the safety and security of guests, staff, and property during assigned shifts. In your role, you are handling guest concerns, supervising staff, responding to emergencies, and enforcing the accommodation safety and security procedures.

Duty Management Responsibilities

• Act as the Manager on Duty during assigned shifts.
• Ensure smooth accommodation operations in the absence of senior management.
• Supervise reception front office and staff on duty.
• Handle guest complaints, requests, and incidents professionally and efficiently.
• Follow and enforce accommodation policies, standard operating procedures, and service standards.
• Flexibility within the job category and full interchangeability between departments will be required.

Security & Safety Responsibilities

• Conduct regular patrols and comply with the SOPs.
• Monitor CCTV systems and access control points.
• Coordinate with local authorities and emergency services when necessary.
• Secure accommodation premises in the course of events taking place on the Howth Castle property during your shifts.
• Conflict resolution and problem-solving abilities.
• Ability to remain calm under pressure.
• PSA license (Dear Breaker).
• Ability to work rotating shifts, weekends, holidays and nights.
• Minimum 4 years experience in a management position implying security responsibilities in the Irish hospitality industry.

Working Conditions

• Shift-based role, day work, night work.
• Exposure to emergency situations and security-related risks.

What we offer

• Free employee meal during your shift.
• Parking.
• Continuous Professional Development opportunities.
• Employee Assistance Program.
• Discounted gym membership.
• Free golf, subject to availability.
• Competitive salary DOE

Equal Opportunity

Howth Castle and WSHI Unlimited Company is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture. Howth Castle & Estate is an Equal Opportunity Employer