Duty Manager - Mulligans Cheltenham - Cheltenham

Fixed Term Maternity Cover Contract: November 2025 to October 2026.

32 Hours Per week. Overtime Avaliblie.

KEY RESPONSIBILITIES:

Operations

Overall responsibility for designated shifts in absence of GM / AGM- including people management of all on-shift team members

Maintain positive and effective relationships with customers and colleagues.

Assist with the care and maintenance of all assets, inventory, and resources of the location.

Monitor all areas of the operation and manage issues / incidents in a timely manner.

Plan daily / weekly rota with GM / AGM as required.

Handover to be completed during shift changes.

Opening and Closing Venue at advertised times.

Ensure compliance with all BGL Health & Safety procedures.

Financial

Implement and monitor all financial controls and ensure personal responsibility for all cash handling.

Complete month end procedures for retail in line with BGL company stock taking procedures.

Adhere and monitor compliance of purchasing policies and procedures.

Ensure all BGL procedures and policies are adhered to.

Customer Experience

• Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

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OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times
• Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
• Support each other in everything we do, recognised, and develop each individuals potential
• Take complete ownership of their own actions and have pride in what they do
• Deliver to our customer's consistent high levels of service, quality, and value in everything we do

Look for alternatives to what we do seeking out and exploiting natural resources