Duty Manager - London

Duty Manager - Guinness Open Gate Brewery, London

Salary: 38,500 per annum

Working pattern: 40 hours per week, 5 over 7

Opening December 2025

Step into a landmark role at the heart of London's newest hospitality destination.

Guinness Open Gate Brewery London - a stunning, four-floor venue featuring two innovative restaurant concepts designed to delight and inspire.

We are seeking a highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals.

About the Role

• Scheduling and training:

Create staff schedules, manage shifts, and assist with recruiting, onboarding, and training employees to ensure high performance.

• Leadership:

Motivate the team, lead by example, and handle employee issues or conflicts as they arise.

• Team coordination:

Conduct pre-shift briefings and ensure front-of-house and back-of-house teams work together harmoniously.

Operations and quality control

• Daily operations:

Manage all aspects of the day-to-day running of the restaurant, including opening and closing procedures and ensuring a professional atmosphere.

• Guest experience:

Ensure excellent customer service, handle customer complaints or issues promptly, and resolve problems to guarantee guest satisfaction.

• Food and beverage:

Work with the kitchen to monitor food quality, presentation, and preparation.

• Inventory and stock:

Manage inventory levels, conduct stock checks, and place orders for food and beverages with suppliers.

• Financial oversight:

Handle cash responsibly, monitor sales performance, and manage budgets.

About You

You are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences.

You will bring:

• Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues.
• A guest-first mindset, with the ability to maintain high standards of service and hospitality.
• Excellent organisational and communication skills.
• Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment.