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Dutch Customer Experience Agent

Posted 57 minutes 51 seconds ago by Jobtailor

Permanent
Full Time
Other
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
Responsibilities
  • Learn our tone of voice, systems, and customer service processes
  • Shadow experienced colleagues to understand customer journeys and best practices.
  • Gain confidence handling a variety of customer queries across multiple channels.
  • Independently manage customer conversations with professionalism, speed, and empathy.
  • Resolve queries and complaints fairly and consistently, meeting quality standards.
  • Support customers during the buying process, explaining next steps and overcoming objections.
  • Build trust through accurate, timely, and clear communication.
  • Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
  • Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
  • Share feedback and ideas to improve processes, training, and workflows.
  • Act as an ambassador for our values - Caring, Responsible, Innovative - in every interaction.
Qualifications
  • Proven experience in customer service, contact centres, or sales environments.
  • Excellent verbal and written communication skills, with empathy and clarity.
  • Strong problem-solving skills with resilience under pressure.
  • Confidence in handling objections and complaints fairly and constructively.
  • Ability to balance speed with accuracy and quality.
  • Organised and able to manage multiple priorities.
  • Comfortable using CRM systems and digital communication platforms.
  • Team-oriented mindset with a proactive, solutions-focused approach.
  • Background in buying, sales, or complaint resolution.
  • Ability to adapt quickly in a fast-growing scale-up environment.
  • Experience working in businesses with operational warehouses or physical products.
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