DSW Assistant Store Manager

Overview

Select how often (in days) to receive an alert:

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we're shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we're excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Co-Manager

Our Values

• We Love What We Do - Bring positive energy and enthusiasm.
• We Own What We Do - Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What's Right - Model high standards of honesty and integrity.
• We Belong

Essential Duties and Responsibilities

Be empowered to meet the customer where they are and personalize their experience:

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI. Respond to customer and associate requests or feedback with a high sense of urgency.
• Maintain DSW store standards and complete daily open/close tasks including store cleaning, recovery and maintenance.
• Partner with Store Manager to create long-term strategic plans; review and communicate action plans with the leadership team to ensure tasks are completed.

Be committed to the customer having a consistent positive experience:

• Review, understand and communicate daily/weekly/monthly progress to improve metric-based goals; communicate business trends to Store Manager/Market Leader.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Oversee processes related to audits, donations, transfers, mismates, damages, etc.
• Work with the Store Manager to ensure policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:

• Set expectations and follow up on all inventory-related activities (freight receipt, product placement, markdowns, MOOS).
• Coordinate omni-channel activities in-store (e.g., Charge/Send and Buy Online Pick Up In Store).
• Collect and submit supply needs to ensure successful operations across the business.

Be responsible to pause and put the customer first:

• Ensure a safe environment for customers and associates; verify equipment is in good operating condition.
• Ensure associates are prepared to resolve customer concerns and know when to escalate to the Store Manager.
• Support Store Manager with associate timekeeping to meet labor deliverables (scheduling, forecasting, payroll management, etc.).
• Support Store Manager in resolving associate relations matters.
• Participate in performance reviews and provide feedback to Leads and Supervisors.

Bring fun and energy to everything you do:

• Recognize the store team with company tools.
• Develop the store team through training, coaching and motivation.
• Assist in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates.
• Delegate and/or perform other associate duties as needed; follow directions from Store Manager/Co-Manager.

Required Skills

• Excellent customer service with professionalism, positivity and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication.
• Ability to move with tempo and hold team accountable to meet time-bound expectations.
• Availability to meet business needs including nights, weekends, holidays, and non-traditional hours.
• Proficient in technology for customer interactions (registers, mobile devices, etc.).
• Ability to stand or walk up to 100% of working time.
• Ability to lift up to 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl frequently.

Experience

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent; some college preferred.

The estimated pay range for this position is $21.10 to $26.40. The offer will consider a range of factors including experience, location and organizational needs. The range may not include benefits unless required by law. Benefits eligibility varies by location and position. Learn more on the internal portal and at the provided link. This position is eligible for our Monthly Sales Bonus.

ALREADY AN ASSOCIATE?

You must apply through our internal portal: click here

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is core to Designer Brands.

• Invested in helping our associates learn, develop, achieve and grow into strong leaders
• Shared commitment to a culture of engagement, excitement, optimism and fun
• Dedicated to giving back and community involvement

About Designer Brands

Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories.

• Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands.
• Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.

IMPORTANT NOTICE

We've recently become aware of fraudulent representations. Official emails use Beware of impersonators and do not share personal information until you verify legitimacy. Contact to confirm communications. This role may be eligible for a Monthly Sales Bonus.

Nearest Major Market: Baltimore