Doorperson

Job Identification: 211503

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary: £13.79 per hour

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Doorperson, you're not just assisting guests with special requests and services - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Typical Day Responsibilities

As a Doorperson, you serve as a key connection point between guests and the hotel as well as other hotel departments. A Doorperson with the hotel property influences the guest's first impression, and therefore, must always offer a professional and welcoming disposition. Specifically, the Doorperson will perform the following tasks at the highest level of service:

• Comply with Company brand standards at all times
• Welcome guests on arrival and assist with their luggage
• Maintain frequent contact with regular guests and visitors
• Park guests' cars on the hotel premises, as required
• Provide a driving service to guests, as required
• Ensure cleanliness and safety of all hotel vehicles
• Keep up to date on all hotel services as well as VIPs and special events
• Be knowledgeable on external locations, attractions, and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and guest service

What Are We Looking For?

• Previous experience working within the hotel, leisure, and/or retail sector
• A valid driver's license with no outstanding driving restrictions or infringements
• Meticulous personal presentation and strong communication skills
• Strong good communication skills
• Calm, courteous, and discreet demeanor
• A good knowledge of the area and the country in general, preferred
• A passion for working in a team as well as autonomously

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality; Acting with Integrity and always doing the right thing; Inspiring others through Leadership; A belief that Teamwork drives the best outcomes; A sense of Ownership and accountability; And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best in class Employee Assistance Program (EAP)

Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.