Divisional Director of Operations - Planned Care

Divisional Director of Operations - Planned Care NHS AfC: Band 9 Main area Planned Care Grade NHS AfC: Band 9 Contract Permanent Hours Full time - 37.5 hours per week Job ref 332

Site Lister Hospital Town Stevenage Salary £109,179 - £125,637 per annum Salary period Yearly Closing 23/02/:59 Interview date 13/03/2026

Here at East and North Hertfordshire Teaching NHS Trust

Our mission is: Providing high-quality, compassionate care for our communities

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include: We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect: We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve: We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview We are recruiting for a Divisional Director of Operations - Planned Care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Divisional Operations Director will work closely with Divisional Director of Nursing, and the Divisional Medical Director, you will be responsible for ensuring effective day-to-day operational management of the division.

The post holder will operate independently, taking responsibility for the daily senior management of operations, patient flow and the division's performance including the delivery of performance standards, activity and CIPs. You will ensure that operational performance is optimised, and our services are engaged in continuous quality improvement, innovation and transformation.

We are looking for a highly skilled and experienced individual, with a demonstrate track record in operational delivery. You will have the ability to push the boundaries or innovation and quality of care, working in partnership with colleagues across the Trust and in our partner organisations.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job The post holder will provide senior, strategic, visible, clinical and professional leadership for operations across the Division.

Be accountable for delivering high quality, high performing services, within budget.

Provide clinical leadership that inspires motivates and empowers within the Division,

Ensure the development and effective implementation of both national and local strategies and the achievement of service objectives within available resources.

To promote quality, innovation, productivity and performance that improves quality of care and patient outcomes, driving transformation through agreed improvement models to improve value for money.

Ensure the Trust's objectives and patient safety requirements are fulfilled within the division.

To manage teams of staff within the division andparticipate in the on-call rota.

Working for our organisation At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification Knowledge and Experience

• Significant management and leadership experience at a senior level in an NHS acute and / or community Trust
• Proven experience and ability in managing operational performance with tight financial constraints demonstrating effective budget management
• Experience of capacity planning and translating organisation strategy and vision into operational objectives.
• Evidence of successfully leading significant organisational change in developing new models of healthcare delivery
• Demonstrable experience of building, maintaining and leveraging successful relationships with all staff especially clinicians within complex organisations
• An understanding of healthcare planning process and key national healthcare issues
• Demonstrable strong and credible leadership in being able to pull people together across systems and motivate them to deliver common aims and targets
• Demonstrable significant experience of situational leadership, human resource management, coaching and people development

Qualifications/Training

• Educated to degree level/equivalent professional qualification
• Evidence of extensive and recent commitment to continuing professional and personal development
• Postgraduate level qualification or equivalent in leadership, change management or quality improvement

When you apply

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e mail address you have provided on your application form. Some servers automatically send e mails to your junk mail so please check as well as your inbox.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under represented in various parts of our workforce.

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire . click apply for full job details