Disputes Operations Lead - Team & Process Optimizer

JPMorgan Chase & Co. in the United Kingdom is seeking an experienced Disputes Operations Team Manager within Merchant Services Disputes Operations.

You will lead a high-performing team through disputes, chargebacks, and risk-focused processes, driving accountability and continuous improvement across Europe. You will manage daily operations, develop talent, and coordinate with Product, Technology, Risk, and other stakeholders to deliver high-quality client outcomes and efficient workflows.