Directorate Support Manager

Go back Cardiff and Vale University Health Board

Directorate Support Manager

The closing date is 06 August 2026

To support the operational management of the Gastroenterology Directorate, being able to work on a reactive basis to the needs of the Directorate.

This involves providing line management responsibility to a designated group of staff, managing waiting lists and managing day-to-day operational issues as they arise.

Main duties of the job

The post holder priorities his/her own workload, including long-term tasks in support of the Gastroenterology and Endoscopy Service. Required to work without immediate referral to the Operational Manager, expected to use own initiative and to problem solve.

The post holder will also support the Operational Manager in performing designated activities and tasks that contribute to service objectives.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person Specification Qualifications

• Educated to degree level with or relevant experience
• Evidence of recent management skills development
• IT qualification (e.g. EDCL or MOUS)

Experience

• Experience of using MS Office
• Experience of waiting list management
• Experience of managing Welsh Government targets, such as RTT and SCP
• Experience of managing difficult situations and conflict resolution
• Experience of leading a team
• Experience of project management and service improvement
• Experience of working within a busy NHS enviroment
• Experience of database maintenance

Skills

• Good communication and organisation skills
• Ability to work under pressure and work within tight deadlines
• Ability to contribute to meetings and minute taking
• Ability to problem solve
• Ability to engage with internal and external stakeholders
• Ability to deal with complex sensitive issues

Special Knowledge

• Understanding of Welsh Government targets, including diagnostic targets
• Understanding of confidentiality
• Flexible, adaptable and self-motivated to the service
• Understanding of hospital systems
• Understanding of Endoscopy systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board