Directorate Support Manager

The post holder is required to undertake a combination of the following as part of their role:

o Waiting list and pathway management, coordinate clinic capacity, utilisation and urgent/escalated appointments.

o To manage staffing rota's (administrative and/or medical staffing as allocated/rotated).

o Operational line management of administrative and clerical staff.

o Provision of accurate information.

Main duties of the job

• Work closely with senior staff and administrative teams to ensure appropriate monitoring, pathway management and validation of pathways in line with the 18-week Referral to Treatment national target
• Line manage designated administrative and clerical staff
• Ensure efficient use of outpatient clinics / elective list capacity through monitoring utilisation and working with the relevant booking team/s. For example, backfilling short notice cancellations.
• Monitor the Outpatient Waiting List and undertake actions in line with the Trust's Access Policy to ensure patients are managed appropriately
• Support the management of the Directorate medical staffing rota
• Ensure urgent, escalation and cancer patients are accommodated within available capacity - this may involve negotiating with clinical staff to arrange for patients to be seen or reviewing current bookings

About us We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities Main Duties and Responsibilities

• Work closely with senior staff and administrative teams to ensure appropriate monitoring, pathway management and validation of pathways in line with the 18-week Referral to Treatment national target
• Line manage designated administrative and clerical staff
• Ensure efficient use of outpatient clinics / elective list capacity through monitoring utilisation and working with the relevant booking team/s. For example, backfilling short notice cancellations.
• Monitor the Outpatient Waiting List and undertake actions in line with the Trusts Access Policy to ensure patients are managed appropriately
• Support the management of the Directorate medical staffing rota
• Ensure urgent, escalation and cancer patients are accommodated within available capacity this may involve negotiating with clinical staff to arrange for patients to be seen or reviewing current bookings
• To provide cross cover at times for Directorate Support Manager colleagues.

Job description Job responsibilities Main Duties and Responsibilities

• Work closely with senior staff and administrative teams to ensure appropriate monitoring, pathway management and validation of pathways in line with the 18-week Referral to Treatment national target
• Line manage designated administrative and clerical staff
• Ensure efficient use of outpatient clinics / elective list capacity through monitoring utilisation and working with the relevant booking team/s. For example, backfilling short notice cancellations.
• Monitor the Outpatient Waiting List and undertake actions in line with the Trusts Access Policy to ensure patients are managed appropriately
• Support the management of the Directorate medical staffing rota
• Ensure urgent, escalation and cancer patients are accommodated within available capacity this may involve negotiating with clinical staff to arrange for patients to be seen or reviewing current bookings
• To provide cross cover at times for Directorate Support Manager colleagues.

Communications

• Communicate information as appropriate to relevant staff in a timely manner, both written and verbal, pitching the level of information to match the level of the receiver.
• Oral presentations to staff across the Directorate.
• Provides feedback to other staff on their communication at appropriate time
• To communicate professionally either face to face and/or on the telephone with patients
• To be the first port of call for patient complaints either face to face or over the telephone, acting in a professional manner.
• Respond to formal and informal complaints relating to area of work.
• Initiate gathering of information relating to incidents relevant to your area of work and updating Datix, the incident recording tool. For example, incidents relating to typing of letters.
• Motivating and persuading administrative and clerical staff regarding changes to procedures and current practice
• Support operational managers with improvement of their services in achieving 18week RTT performance. For example, educating administrative and clerical staff in pathway management.
• Review & escalate A&C staffing and/or medical rota issues daily
• Administrative compilation of effective on call consultant and junior rotas, working with clinical leads and operational managers to deliver safe and cost-effective care
• Assist the organisation for commencement of colleagues, including induction and relevant initial training
• When requested liaise with the Trusts Temporary Staffing Team regarding the directorate requirement

Planning and organising

• The post holder will be expected to plan work logically in order to complete tasks within specific projects
• Monitor and initiate actions to manage 18-week Referral to Treatment and Clinical Correspondence performance targets
• Implement processes to manage duplicate and/or multiple pathways
• Ensure processes are enforced to monitor and action consultant to consultant referrals in line with Trust policy
• Setting of clear objectives for staff, communicating responsibilities and agreed timescales
• Maintenance of filing systems, updating the Directorates shared drive as appropriate
• Attend regular meetings covering all aspects of 18-week Referral to Treatment pathway management
• Review, plan & publish staffing rotas
• Other administrative tasks as appropriate

Responsibilities for Physical and / or Financial Resources

• To assess the workload of administrative & clerical staff, ensuring equitable distribution of duties in order to obtain the best use of resources
• Approve submission of budget requests for administrative & clerical staff
• Authorise payroll information on Healthroster for administrative & clerical staff

Responsibilities for Policy and Service Development and Implementation

• Anticipate improvements for processes and tasks within the post sphere of responsibility, proactively share these with colleagues and lead delivery as required.
• Review systems and practices within own area of work to ensure they support the sustained delivery of the service
• Promote robust and efficient end to end processes
• Actively manage database for delegated staff rota management.

Responsibilities for Human Resources and Leadership

• To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy
• Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary
• In conjunction with the Directorate Manager / Assistant Directorate Manager / Directorate Support Manager, identify staffing requirements, place adverts, shortlist candidates and arrange interviews. Participate in recruitment of staff in line with Trust policy
• To provide cross cover at times for Directorate Support Manager colleagues.

Responsibilities for data and information resources

• To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy
• Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary
. click apply for full job details