Director, Tech Deployment- EMEA BU

Company Description:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

This is an exciting chance to join a dynamic and high-performing BU Technology Team at McDonald's. You will be responsible for leading the deployment of our restaurant technology for McDonald's in Europe, Middle East & Africa across 36 IDL markets within the region.

Reporting directly to the Senior Director, CIO EMEA, you will be at the forefront of driving innovative technology programs. Your contribution will shape the future of technology within McDonald's markets across this dynamic and challenging region.

Collaborating with cross-functional teams across Europe, Middle East & Africa you will work with the BU technology leads, segment planning lead and engage various key stakeholders (global technology, market and BU functional teams) as well as suppliers to plan and deploy technology and digital solutions. In addition to delivering end-to-end deployment services to an agreed plan the role also entails making improvements to deployment processes and services.

We're seeking an self-motivated leader, someone with a true passion for all things technology and a natural ability to influence a variety of stakeholders within our organisation. To be successful you should be self-motivated with strong project and program management skills, communication skills, and can collaborate effectively with business teams, market personnel and suppliers.

What will my accountabilities be?

Team Management and Leadership

• Lead a team of 4 direct and 9 indirect reports, providing coaching and support.
• Set goals, conduct performance reviews, and guide development.
• Build an inclusive, high-performing team culture aligned with company values.
• Oversee daily operations to ensure efficiency and goal delivery.
• Drive career growth through training, development, and stretch assignments.
• Resolve team issues, remove roadblocks, and maintain morale.
• Encourage cross-functional collaboration across teams and departments.
• Improve contractor processes to boost efficiency, reduce costs, and stay within budget.
• Collaborate with vendors and stakeholders to ensure compliance and performance.
• Serve as the main contact for contractor queries, escalations, and issues.
• Manage workforce planning, scheduling, and resource allocation for project needs.

Deployment Execution

• Plan and deliver restaurant tech deployments in line with market plans.
• Ensure market readiness through training, documentation, and support coordination.
• Identify and manage deployment dependencies like platforms, devices, and OS upgrades.
• Partner with the Solution Readiness team to streamline deployment processes.
• Collaborate cross-functionally on digital and operational aspects of deployment.

Deployment Improvement

• Foster a culture of continuous improvement across internal and supplier teams.
• Coordinate with Segment Technology on deployment priorities with agility.
• Share best practices globally across Asia and LATAM business units.
• Identify and communicate opportunities for process and cost improvements.
• Build strong relationships with McDonald's supplier partners.

Organisation and Resourcing

• Advise segment teams on market tech staffing to support execution of the tech plan.
• Review team size and structure to ensure efficient, budget-aligned deployment (P&L ownership via chargeback model).

Finance & Planning

• Plan and budget resourcing based on the market recovery model (IDL markets).
• Create and share budget variance reports and support monthly projections.
• Contribute to market budgets via project charters.
• Align market budgets, resources, and partners with the technology plan in coordination with segment leads.

Communications & Change

• Proactively update market teams on deployments via meetings, summits, and remote sessions.
• Manage leadership updates to highlight critical risks early to key stakeholders.
• Keep suppliers informed of changes impacting deployment and planning.
• Serve as the escalation point for deployment teams, suppliers, and markets.
• Ensure effective and routine risk management and mitigation.

Knowledge Hub

• Manage and develop the physical Knowledge Hub and equipment for training and testing use.
• Shape and promote the Knowledge Hub vision to support market success.
• Enable a scalable model to deliver courses across multiple markets.
• Partner with Market, Product, and Tech teams to encourage collaboration and advocacy.
• Ensure content meets quality standards, deadlines, and learning goals.
• Enhance knowledge sharing using existing tools and best practices.
• Support internal comms and engagement efforts to boost course adoption and Hub activation.

What background and skills do I need to have?

• Strong communication, influencing, collaboration, and relationship-building skills, including vendor management.
• Effective presenter with strong people and team management capabilities.
• Agile mindset with adaptability to change and value-driven thinking.
• Proven experience in program management with execution at the restaurant level.
• Skilled in gathering and translating business and tech requirements.
• Exceptional stakeholder engagement and cross-functional alignment.
• Self-driven with strong results orientation and change leadership.
• Creative problem-solver with strategic and tactical thinking.
• Proficient in data analysis, reporting, and manipulation.
• Knowledge of McDonald's investment strategy and CapEx/OpEx models.
• Deep understanding of restaurant operations.
• Comfortable working in a fast-paced, agile environment.

Qualifications:

• Bachelor's degree in Computer Science or equivalent technical disapline.
• Project management qualified e.g. PMP, Prince2
• Experience and track-record of deployment and program management

Additional Information:

At McDonald's we arePeople from allWalks ofLife

People are at the heart of everything wedo,and they make the McDonald's experience.We embrace diversityand arecommitted to creating an inclusive culturethat means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

Wedo not tolerate inequality, injustice or discrimination of any kind.These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities,helping to develop skills and drive aspirationsthat will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."