Director, Talent Acceleration

Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing, and Customer Success. Trilliad's full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills, and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.

At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture, and at Trilliad, we make ours intentional-anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad-purposeful, lived, and continually developed.

What you will do You are accountable for the enterprise standards, systems, and programs that enable talent readiness, capability development, and sustained performance across Trilliad. This means you own the end-to-end Talent Acceleration ecosystem - onboarding, professional growth, employee listening, and culture activation - ensuring these capabilities are cohesive, scalable, commercially aligned, and operationally excellent.

You shape how teammates are brought into the organization, developed throughout their tenure, heard and understood, and enabled to deliver client value and business outcomes. You operate at the intersection of strategy and execution, translating enterprise talent priorities into programs that work in practice, and translating service line needs into enterprise coherence. You are accountable for building a high-performing Talent Acceleration team that models disciplined execution, systems thinking, and service-oriented leadership.

Your accountability extends beyond program delivery to organizational impact: you ensure onboarding accelerates time-to-productivity and reduces early attrition, development programs build capability that drives business results and career progression, listening mechanisms generate actionable insight that informs retention and culture strategies, and culture activation reinforces The Trilliad Agreement and Leadership Principles in observable ways.

You partner with Service Line Heads of Talent, Talent Operations, Talent Attraction, Marketing, and business leaders to ensure the Talent Acceleration ecosystem is integrated across the employee lifecycle and responsive to evolving business needs. You drive continuous optimization through intelligent technology and agentic AI adoption, ensuring efficiency and scalability without compromising quality or trust.

Which means that on a day-to-day basis, you will: Onboarding and Early Tenure Enablement

• Oversee Trilliad's global onboarding experience (the Difference-Maker Onboarding System), ensuring new hires are culturally grounded and role-aware by the end of week one, fully operational by the end of month one, and working autonomously and delivering value by the end of month three
• Partner with Talent Attraction, Talent Operations, and Service Line Heads of Talent to ensure seamless handoffs from offer acceptance through early performance and sustained productivity
• Evaluate onboarding effectiveness continuously using time-to-productivity metrics, early attrition data, and new hire feedback to inform program refinement
• Drive efficiency and optimization in employee onboarding through ongoing adoption of intelligent technology and agentic AI

Professional Growth and Capability Development

• Direct the design and delivery of Trilliad's professional growth ecosystem, including learning architecture, development pathways, growth and competency frameworks, and management and leadership enablement programs
• Establish and steward design standards for all enterprise learning and development programs to ensure quality, relevance, and alignment with business priorities and strategic initiatives
• Partner with Service Line Heads of Talent to co design capability building initiatives that reflect real business needs while maintaining enterprise coherence and scalability
• Ensure development programs are outcome oriented, tied to business needs and strategic initiatives as well as teammates' growth expectations, career progression, and readiness for next level roles
• Oversee internal facilitation models, external vendors, and learning technologies to ensure high ROI, adoption, and sustained impact
• Drive efficiency and optimization in learning and development through ongoing adoption of intelligent technology and agentic AI

Employee Listening and Experience Insight

• Steward Trilliad's employee listening ecosystem from candidate surveys through exit interviews, ensuring mechanisms are credible, ethical, and used to drive business outcomes and create client value
• Establish a disciplined cadence for listening, insight synthesis, and action planning at enterprise and service line levels in collaboration with Heads of Talent
• Translate listening data into clear, actionable insights that inform talent priorities, culture initiatives, leadership development, and retention strategies
• Partner with Heads of Talent and Service Line leaders to ensure feedback results in visible action and sustained improvement that builds trust and organizational capability
• Drive efficiency and optimization in employee listening through ongoing adoption of intelligent technology and agentic AI

Cultural Activation and Internal Communications

• Partner with Marketing to ensure internal communications, culture activation, and enablement programs land with clarity, consistency, and impact across the organization
• Ensure Talent Acceleration programs reinforce The Trilliad Agreement and Leadership Principles in practical and observable ways that shape day to day behavior and decision making
• Lead or contribute meaningfully to enterprise wide culture initiatives, including Culture Guide development and culture training programs
• Shape post acquisition integration approaches to ensure enablement experiences are harmonized without losing momentum or trust during organizational transitions

Team Leadership and Development

• Direct and develop a high performing Talent Acceleration team that models disciplined execution, systems thinking, and service oriented leadership
• Allocate resources and prioritize team efforts to ensure the Talent Acceleration ecosystem delivers enterprise impact while remaining responsive to service line needs
• Coach and develop team members to build capability in program design, stakeholder partnership, data driven decision making, and change leadership

How you'll do it Because how we do things matters just as much as what we do at Trilliad, our Leadership Principles should act as a compass directing the everyday behavior of every teammate across the organization:

Growth Obsessed. For our business, our clients, and our Selves.

Create Client Value. Become irreplaceable

Business is Personal. Cultivate relationships. Make space for connection. Care about each other.

Tighten-Up. Focus, discipline, and rigor count.

Strategy Without Execution Is Just Dreaming. Hope is not a strategy.Vision matters-so does execution.

You Have the Ball. Be accountable. Take action. Go the distance.

Be One Team. No lone wolves. Have each other's back and help each other out.

Run Towards Problems. Symptoms signal deeper causes. Find the root.

Raise The Bar. Good is the enemy of great. Better never stops-be a Difference Maker!

Have the Hard Conversation. Be direct and empathetic. Speak the truth, kindly. Feedback is a gift.

Confusion Is a Choice. Stay curious-Seek to understand. Share context-seek to be understood.

Celebrate Results. Make recognition a habit. Shine a light on what's working, big or small.

The Journey Matters. Meaningful work takes time. Be patient. Think: the next 90 days and the next 10 years.

Think "We" not "Me." Prioritize what's best for the business, the team, and the journey.

What You'll Bring - Skills, Knowledge, and Experience All Difference Makers are expected to meet the Trilliad Standard for Transferable Skills and Knowledge, which defines the core capabilities every teammate must bring-regardless of role, function, or level.

Trilliad transferable skills

• Critical Reasoning and Thinking
• Data/Analytic Acumen
• Judgment and Discernment
• Pattern Recognition and Systems Thinking
• Responsible and Effective AI Use
• Trilliad's Business and Commercial Context

Trilliad transferable knowledge

• Critical Reasoning and Thinking
• Data/Analytic Acumen
• Judgment and Discernment
• Pattern Recognition and Systems Thinking
• Responsible and Effective AI Use
• Trilliad's Business and Commercial Context
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