Director, Product Design (TMS & Private Dining)

Director, Product Design (TMS & Private Dining)

London, UK

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We're looking for a Director of Product Design to lead design for our table management system and private dining teams. You'll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we're delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.

You'll be an influential partner embedded in our UX team, where you'll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey.

You have hands on experience in product design and understand how to establish, implement and maintain impactful, delightful and effective user experiences both through yourself and others

You have a proven track record in growing designers and design managers, motivating them and helping them achieve their career goals

You have deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform

You have extensive experience in design for B2B or ambiguous spaces

You are data-driven and consistently utilize data to inform decision making

You are highly skilled in stakeholder management, and are able to build consensus across multiple disciplines, balancing the needs of our users, our teams, and our business

You have strong systems-thinking, analytical, problem-solving, and interpretation skills

You can create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team

You're a great storyteller with the ability to create effective verbal and written communication, including the ability to develop and deliver presentations to internal audiences

You are a critical thinker-when finding yourself in a debate, you can appreciate both sides of an issue while remaining kind and standing by your convictions

You are highly collaborative and value feedback and input from others

You continuously value introspection to improve yourself, your team, and your products

What else would make you stand out?

• Experience in the restaurant industry and/or a passion for food and dining
• Experience working on dual-market products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Focus on your career growth:
  • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • Income protection and life assurance
  • Employee Assistance Program - including 24/7 GP & free legal advice
  • Pension plan contributions
  • Discounted gym membership
  • Bike2Work
  • Season ticket loan
  • Social events & Thursday happy hours
  • Free lunch 2 days per week

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

OpenTable, Inc. and its respective subsidiaries (together, 'OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (OpenTable (Germany) andOpenTable (All Other Locations) ). As part of the application process OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.