Director of Scaled Customer Success

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior Customer Success leader in the UK to steer a scaled CS function. You will lead two Customer Success Managers, own the strategy and health of a £4-5M ARR portfolio, and drive executive conversations to secure commercial outcomes.

The role requires coaching, data-driven decision making and close collaboration with Account Management and marketing teams to maximise retention and growth across a