Director of Product Management, Enterprise Contact Center

ENGINEERINGUK is seeking a Director of Product Management for the Agentforce Contact Center in Dublin, Ireland. This high-impact role involves owning technical architecture for deployments and partnering with various teams to ensure successful implementations. The ideal candidate will have over 7 years of experience in contact center architecture and a proven track record in customer-facing roles.

Responsibilities include translating customer insights into product direction and representing the contact center at key industry events.