Director of Proactive Member Care

Neko Health is redefining proactive, human-centered care, scaling a hospitality-led support operation across email, phone, SMS, and social. As a Member Care Lead, you'll guide frontline Agents and collaborate with cross-functional teams to deliver fast, compassionate service while maintaining trust and brand integrity.

You'll build scalable processes, coaching, and data-driven improvements to support thousands of new US members, balancing speed with a human touch.