Director of Implementation

Calling a doctor shouldn't be harder than seeing one. Join a growing healthcare technology company transforming patient access through AI voice agents, helping physician practices reduce hold times, prevent missed calls, and deliver better patient experiences. As Director of Implementation, you'll lead the team and strategy responsible for getting clients live faster and scaling implementation as the business grows.

C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided, and this person will not need to require sponsorship in the future.

Benefits & Extras

Medical, dental, and vision insurance

Paid time off and holidays

Paid parental leave

Direct impact on healthcare innovation

Opportunity to shape and scale a growing team

Compensation

$120,000-$160,000

What You'll Be Doing

Lead and develop a team of implementation professionals.

Reduce implementation timelines from 90 days to 30 days.

Streamline workflows and automate onboarding with Engineering.

Manage implementation capacity, project pipelines, and client communication.

Own implementation tools, dashboards, KPIs, and quality standards.

Build career paths and partner with Support and Account Management on client handoffs.

What You'll Need to be Considered

Experience in healthcare and technology.

Background leading B2B SaaS implementation or onboarding teams.

Proven success reducing onboarding timelines.

Experience with third-party integrations, APIs, and workflow automation.

Proficiency with project management tools, CRM systems, and AI-powered automation.

A hands-on player-coach approach to team development.