Director of Housing Engagement & Service Improvement

A local government authority in Walthamstow is seeking a Head of Housing Engagement & Service Improvement. This pivotal leadership role involves overseeing resident engagement and service improvement across housing functions. The successful candidate will lead complaint handling processes and develop strategies to ensure services meet resident needs. Strong communication skills and senior management experience in housing or public sector are essential. The position offers a dynamic work environment, promoting a culture of accountability and continuous improvement.