Director of Customer Health & Retention

MasterCard in Dublin is seeking a Director, Support & Retention Experience to lead customer health monitoring and post-production support. This role focuses on ensuring customer satisfaction and retention through effective team management and strategic initiatives.

The ideal candidate will have significant experience in customer success within a B2B environment, proficiency with API-based products, and a strong understanding of AI-driven solutions. A Bachelor's degree is required, and an MBA is preferred.