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Director of Customer Experience & Support

Posted 4 days 11 hours ago by Apogee

Permanent

Full Time

Other

Lincolnshire, Lincoln, United Kingdom, LN1 1

Job Description

Apogee is seeking a Customer Experience Lead to manage its Customer Experience and Contact Centre teams across Maidstone & Lincoln. You will ensure exceptional customer interactions through phone, chat, and digital platforms.

This role focuses on unifying processes and cultivating a customer-first culture while managing an expanding service portfolio. You will drive transformation initiatives and enhance efficiency across all customer touchpoints.

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