Director of Customer Experience & AI Adoption

Nscale is seeking a Director of Customer Experience and Engagement to build and lead the organization that helps customers realize value from our GPU cloud platform. You will own strategy, operating model, and execution across onboarding, adoption, and expansion, working with engineering, product, sales, and infrastructure to ensure customers can run AI workloads effectively.

You will guide customer journeys from initial requirements to production adoption, shape metrics and escalation