Director of Application Operations & Platform Reliability

A leading employee benefits company based in Greater London is seeking a Director of Application Operations to enhance their application support strategy. The successful candidate will be responsible for improving ITIL processes, re-engineering Jira Service Management workflows, and ensuring high-quality service delivery. Ideal candidates will have strong leadership skills, expertise in application operations, and a solid understanding of agile practices. This role is essential for driving effective technical support operations and aligning priorities with business goals.