Director of AI-Driven Outbound Engagement

Genesys, a leader in AI-powered customer engagement, seeks a Director of Outbound Engagement to shape the future of outbound at scale across voice, SMS, email and digital channels. You will define the product strategy, lead cross-functional teams, and partner with executives to drive growth.

This role focuses on applying agentic AI agents, orchestration, and intelligent campaign management to broaden use cases into sales, marketing, retention and proactive service.