Director, Experience Design & Strategy - Build UK CX Practice

North Highland is launching a UK Experience practice and seeks a Director to build it. You will own customer experience design and strategy as a distinct, commercially significant capability, leading relationships with FTSE 100 and major public sector clients, and shaping end-to-end CX engagements.

You will recruit and mentor consultants, partner across Change, Tech & Data, and Strategy, and drive thought leadership to position North Highland as a credible, design-led growth partner in the UK.